Reference

How mbet365 Handles Your Personal Data

This page explains what data we collect when you use mbet365, how we store and protect it, and what rights you hold over that information. Availability of our services depends on local law and eligible regions, and our data practices follow the same boundaries.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access or delete dataClear contact path for data requests
mbet365 How mbet365 Handles Your Personal Data
HOW WE PROTECT DATA

Our Approach to Account Security and Data Retention

We apply encryption across data in transit and at rest, so information exchanged between your device and our servers stays protected. Account access uses OTP verification via your registered mobile number — each login attempt from an unrecognised device triggers an additional confirmation step. We review data retention schedules regularly and remove records that no longer serve a purpose permitted under applicable law.

Encrypted Connections

All data sent between your device and mbet365 is protected with SSL encryption. This covers account logins, payment submissions via DANA, OVO or GoPay, and session activity.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time.

Data Retention Schedule

Account data is kept for as long as your account is active and for a period after closure as required by applicable law. Payment records tied to DANA, OVO or GoPay transactions follow the same schedule.

Data Access Requests

You can ask us for a full copy of the personal data we hold on your account, request corrections to inaccurate details, or ask for deletion where no legal retention obligation applies.

DATA REQUEST CONTACTS

How to Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, contact our support team directly. We handle all data-related requests through the channels below. Response times depend on the complexity of your request, but we aim to acknowledge every submission promptly and resolve straightforward cases within a few business days.

Live Chat Open the chat window on any page of mbet365 to raise a data request with our support team. Available for account and privacy queries during operating hours.
Email Support Send your data access or deletion request to our support email address listed in the footer. Include your registered account email so we can locate your records.
Account Help Page Log in to your mbet365 account and navigate to the Help section to submit a privacy request directly tied to your account, including payment data inquiries.

Common Questions About Your Data on mbet365

These are the questions we hear most often about how we handle account and payment data. If your question is not covered here, reach us through live chat or the support email in the footer.

We collect your name, email, phone number and date of birth at registration. Additional data such as device type and login timestamps are gathered automatically when you access your account.

We store only the transaction reference and wallet identifier needed to verify your payment. We never store your full wallet PIN, password or any credential that could access your e-wallet independently.

Yes. Submit a data access request through live chat or our support email with your registered account email. We will compile and send you the relevant records within a reasonable timeframe.

Contact our support team via chat or email and request account deletion. We will remove your data where no legal retention obligation applies, then confirm once the process is complete.

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

We retain records for a period after account closure as required by applicable law in Indonesia. Once the retention period ends and no legal obligation remains, we delete those records from our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.